Terms of service

These Terms of Use (the “Agreement” or “Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Kento Labs Inc. (“Kento Labs,” “Flynn,” “we,” “us,” or “our”), a Delaware corporation. This Agreement governs your purchase and use of the Flynn credit-card-sized AI voice recorder hardware device (the “Hardware”), our companion software applications for web, desktop, and mobile, our firmware, our cloud transcription and AI processing systems, and our website at meetflynn.ai (collectively, the “Services”).

Please read this Agreement and our Privacy Policy carefully before purchasing, activating, or using any part of the Services. By purchasing the Hardware, registering an account, downloading or accessing our applications, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not purchase or use the Services.

IMPORTANT NOTICE: SECTION 14 CONTAINS AN INFORMAL DISPUTE RESOLUTION REQUIREMENT, A BINDING ARBITRATION AGREEMENT, AND A CLASS ACTION WAIVER. SECTION 5 IMPOSES STRICT USER RESPONSIBILITIES REGARDING AUDIO RECORDING AND WIRETAPPING COMPLIANCE. SECTION 10 CONTAINS WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY. PLEASE REVIEW THESE SECTIONS CAREFULLY.

1. Eligibility and Account Registration

You must be at least 13 years old to create an account and use the Services. If you are between the ages of 13 and the legal age of majority in your jurisdiction (typically 18), you may only use the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms. To purchase Hardware directly, you must be at least 18 years old or have the authorization of a parent or legal guardian.

  • Authentication & Security: We use secure one-time passwords (OTP) sent to your verified email address to authenticate your Flynn account. No password is stored or hashed on our servers. You are solely responsible for maintaining access to your authorized email account and for all activities that occur under your credentials.
  • Account Accuracy: You agree to provide accurate, current, and complete information during registration and hardware checkout, and to promptly update your information as needed.
  • Unauthorized Use: You must immediately notify us at support@meetflynn.ai if you suspect any unauthorized access to your account or device.

2. Hardware Orders, Pre-Orders, and Shipping

Kento Labs offers physical Flynn voice recording devices and associated accessories through our Website.

  • Pre-Orders & Orders: When you place a pre-order or order, you authorize Kento Labs to charge your designated payment method for the full purchase amount, applicable taxes, and shipping fees. Pre-order delivery dates are estimates and may be subject to manufacturing, component, or shipping schedule adjustments.
  • Shipping & Delivery: We ship Hardware to the shipping address provided at checkout. Title and risk of loss for physical items pass to you upon delivery of the items to the shipping carrier.
  • Pricing & Taxes: All prices are displayed in U.S. Dollars unless expressly indicated otherwise. You are responsible for all applicable sales, use, excise, or import taxes and customs duties.

3. Returns, Refunds, and Dead-On-Arrival (DOA) Policy

We want you to be completely confident in Flynn. Our return and refund terms are structured as follows:

  • 30-Day Returns for Any Reason: Within thirty (30) days from the date you receive your Flynn Hardware package (core device and included basic accessories), you may request a return for any reason and receive a full refund of the product purchase price. The device and accessories must be in their original condition and packaging.
  • Dead-On-Arrival (DOA) Devices: If your Flynn Hardware arrives damaged, physically defective, or fails to power on upon initial receipt, you must report the issue to support@meetflynn.ai within seven (7) days of delivery. Upon verification, Kento Labs will provide an expedited replacement or a full refund at no cost to you.
  • Refund Processing Timeline: Once an authorized returned item is received and inspected at our fulfillment facility, refunds are processed to your original payment method within five to ten (5–10) business days.
  • Digital Purchases & Subscriptions: You may request a full refund for any unused digital purchase or initial subscription within thirty (30) days of purchase by contacting support@meetflynn.ai. Ongoing subscription renewals are non-refundable once billed; cancelling a subscription will prevent future recurring charges, with access continuing through the end of the active billing cycle.
  • Data Erasure Before Return: You are responsible for wiping any confidential audio or personal data from the Hardware prior to shipping. Kento Labs will also execute a full data erasure upon receipt of returned devices.

4. Limited Hardware Warranty

Kento Labs warrants to the original purchaser that the Flynn Hardware will be free from material defects in materials and workmanship under normal consumer use for a period of one (1) year from the date of original retail delivery (the “Warranty Period”).

This limited warranty does not cover: (a) cosmetic damage or normal wear and tear; (b) damage caused by accident, misuse, liquid immersion, fire, earthquake, or other external causes; (c) damage caused by operating the Hardware outside published guidelines; or (d) Hardware modified or repaired by unauthorized personnel. For valid warranty claims during the Warranty Period, Kento Labs will, at its option, either repair the device, replace it with a new or refurbished unit, or refund the purchase price.

5. Audio Recording Laws, Wiretapping, and User Consent

CRITICAL LEGAL NOTICE: FLYNN IS AN AUDIO RECORDING INSTRUMENT. YOU ACKNOWLEDGE AND AGREE THAT RECORDING CONVERSATIONS IS GOVERNED BY STRICT STATE, FEDERAL, AND INTERNATIONAL LAWS, INCLUDING ONE-PARTY AND TWO-PARTY (ALL-PARTY) CONSENT WIRETAPPING AND EAVESDROPPING STATUTES (SUCH AS CALIFORNIA PENAL CODE § 632, ILLINOIS EAVESDROPPING STATUTE, AND EUROPEAN DATA PROTECTION LAWS).

By using the Hardware and Services, you explicitly represent, warrant, and covenant that:

  • You are solely responsible for knowing, understanding, and complying with all applicable recording, wiretapping, surveillance, privacy, and consent laws in the jurisdiction where you operate the device and where conversation participants are located.
  • You will provide clear and unambiguous notice and obtain all legally required consents from all individuals participating in any recorded conversation, meeting, interview, or interaction prior to initiating or continuing recording.
  • You will not use the Hardware or Services for unlawful eavesdropping, secret surveillance, harassment, industrial espionage, or any illegal or unauthorized purpose.
  • Kento Labs Inc. disclaims any and all liability arising from your failure to obtain required consents or your violation of applicable recording or eavesdropping laws. You agree to fully indemnify and hold harmless Kento Labs from any third-party claims resulting from your recording activities.

6. User Content and Ownership

  • Your Ownership: You retain sole and exclusive ownership of, and all intellectual property rights in, all content you create, record, upload, or input into the Services, including audio recordings, notes, written/voice prompts, tags, transcripts, AI summaries, and memory items (collectively, “User Content”).
  • Limited License to Kento Labs: You grant Kento Labs a non-exclusive, worldwide, royalty-free, limited license to access, store, host, transmit, transcribe, summarize, and process your User Content solely to the extent necessary to provide, maintain, and support the Services for you.
  • AI Model Training Safeguard: Kento Labs does not sell your private User Content. We will not use your private audio recordings, transcripts, or personal assistant notes to train public foundation models without your explicit opt-in consent.
  • Responsibility for Content: You are solely responsible for your User Content, ensuring it does not infringe on third-party intellectual property, privacy, or proprietary rights, or contain malicious code.

7. Intellectual Property Rights

Kento Labs and its licensors retain all right, title, and interest in and to the Services, including the Flynn brand name, logo, Hardware industrial design, firmware, software code, user interface designs, AI algorithms, and documentation. You may not:

  • Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying firmware of the Hardware or software.
  • Extract cryptographic keys, tamper with device security features, or modify the Hardware firmware.
  • Copy, sublicense, rent, lease, distribute, or create derivative works based on the Services.
  • Remove, alter, or obscure any proprietary copyright, trademark, or patent notices on the Hardware or software.

8. Third-Party Services and Integrations

The Services allow you to connect external productivity services, such as Google Calendar, to associate your meeting notes and audio recordings with scheduled calendar events. Your use of third-party services is governed by the terms and privacy policies of those respective third parties. Kento Labs is not responsible for the availability, security, or practices of third-party services.

9. Artificial Intelligence Output Disclaimer

Flynn uses cutting-edge speech-to-text models and large language models (LLMs) to transcribe audio, summarize conversations, and generate action items. You acknowledge and agree that:

  • AI-generated transcripts and summaries are produced probabilistically and may occasionally contain inaccuracies, misinterpretations, omissions, or "hallucinations."
  • The Services are designed as productivity and personal assistant tools and are not a substitute for qualified professional advice (including legal, financial, medical, or accounting counsel).
  • You are responsible for reviewing and verifying the accuracy of critical transcripts, meeting action items, and summaries before relying on them for significant business, legal, or personal decisions.

10. Disclaimer of Warranties

EXCEPT FOR THE EXPRESS LIMITED HARDWARE WARRANTY SET FORTH IN SECTION 4, THE HARDWARE, SOFTWARE, PLATFORM, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KENTO LABS INC. EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. KENTO LABS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, IN NO EVENT SHALL KENTO LABS INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, WORK STOPPAGE, HARDWARE DAMAGE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE HARDWARE OR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF KENTO LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF KENTO LABS INC. ARISING OUT OF OR RELATING TO THESE TERMS, THE HARDWARE, OR THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO KENTO LABS FOR THE HARDWARE OR SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100 USD).

12. Indemnification

You agree to defend, indemnify, and hold harmless Kento Labs Inc., its officers, directors, employees, contractors, agents, and licensors from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorney's fees) arising out of or related to: (a) your use or misuse of the Hardware or Services; (b) your violation of any recording, wiretapping, or eavesdropping laws, or your recording of any individual without required notice and consent; (c) your breach of any provision of this Agreement; (d) your User Content; or (e) your violation of any third-party rights, including intellectual property or privacy rights.

13. Termination

You may terminate this Agreement at any time by ceasing all use of the Services, deleting your account, and uninstalling our software applications. We reserve the right to suspend or terminate your account and access to the Services immediately, without prior notice, if you breach any term of this Agreement or engage in fraudulent, unlawful, or abusive behavior. Upon termination, all provisions which by their nature should survive will survive, including ownership provisions, recording warranties, warranty disclaimers, indemnity, and limitations of liability.

14. Dispute Resolution, Binding Arbitration, and Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

  • Informal Dispute Resolution: Before initiating arbitration or formal proceedings, you and Kento Labs agree to first attempt to resolve any dispute, claim, or controversy informally. You agree to contact us at support@meetflynn.ai with a detailed description of the dispute. Both parties agree to use good-faith efforts to resolve the matter informally for sixty (60) days.
  • Binding Individual Arbitration: If the dispute is not resolved within sixty (60) days, any claim or controversy arising out of or relating to these Terms, the Hardware, or the Services shall be settled by binding individual arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules and Procedures, or the American Arbitration Association (AAA), in San Francisco, California. The arbitration will be conducted in English by a single neutral arbitrator.
  • Class Action Waiver: YOU AND KENTO LABS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative proceeding.
  • Exceptions: Notwithstanding the foregoing, either party may seek emergency equitable or injunctive relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property rights or unauthorized device tampering.

15. Governing Law and Jurisdiction

This Agreement and any dispute arising out of or related to it shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. To the extent court proceedings are permitted under this Agreement, the parties submit to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California or the State of Delaware.

16. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy and any explicit order confirmations, constitute the entire agreement between you and Kento Labs Inc. regarding the Hardware and Services, superseding any prior agreements or understandings.
  • Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
  • No Waiver: The failure of Kento Labs to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
  • Assignment: You may not assign or transfer these Terms without our prior written consent. Kento Labs may assign these Terms without restriction in connection with a corporate reorganization, merger, acquisition, or sale of assets.
  • Contact Us: If you have any questions about these Terms of Use, please contact us at:
Kento Labs Inc.
584 Castro St, Suite #4040
San Francisco, CA 94114, USA
Email: support@meetflynn.ai