Refund policy

1.1 Return terms and conditions

30-day no-reason return: Within 30 days from the date of receipt, you may request the return of your product package (core device and basic accessories) for any reason and receive a full refund.

Dead-on-arrival (DOA) devices: If your Flynn device arrives damaged, defective, or fails to power on upon initial receipt, you must report it to support@meetflynn.ai within 7 days of delivery for an expedited replacement or full refund.

Return condition requirements: The returned package must be in its original condition and fully functional. All original packaging (accessories and manuals) must be included.

Package integrity: Basic accessories purchased together with the core device are part of the package and cannot be returned or refunded separately.

Damage or missing components: If a returned item is found to be damaged, missing components, or severely damaged in packaging, Flynn reserves the right to deduct a portion of the refund based on the specific circumstances.

Data processing: If core devices store user data, data should be erased before return. After receiving the returned device, Flynn will also perform a full data erasure to ensure user data security.

1.2 Refund Process

Requesting a return: Please contact our customer support team at support@meetflynn.ai with your order number to request a return. We will provide you with the return instructions and the return address.

Shipping the return: You are responsible for the return shipping costs. Please ensure the product is securely packaged to prevent damage during transit. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for any lost or damaged packages during the return process.

Processing the refund: Once we receive and inspect the returned item, we will process the refund to your original payment method. The refund will be processed within 5–10 business days depending on the policies of your bank or credit card company.

Exceptions: Certain products may not be eligible for return due to their nature (e.g., customized products, opened software, etc.). Any non-returnable items will be clearly marked as such on the product page.

1.3 Returnless Solution

To avoid return costs (sometimes comparable to product value), we will consider refunds in specific situations without requiring the product return. Examples include:

• Defective products with evidence (e.g., photo/video).
• Incompatibility issues beyond the user's control.
• Shipping errors or damaged items.

Contact support: If you believe your situation qualifies, please reach out to our customer support team at support@meetflynn.ai.

1.4 Accessories

Please note that standalone purchases of accessories such as cases and lanyards are not covered by our return policy and are non-refundable.

1.5 Digital Services

Users may request a full refund for unused digital purchases or initial subscriptions within 30 days of purchase by contacting support@meetflynn.ai. Ongoing subscription renewals are non-refundable once billed. In the event of subscription cancellation, users will retain access to the service until the end of the current billing cycle, but no prorated refunds will be issued for any unused portion of that active cycle.